Shipping Policy
Free Shipping
Pepper & Moss offers free standard shipping on all orders over $75 within the continental United States. Orders under $75 are charged a flat standard shipping fee of $6.99.
Order Cut-Off Time
Orders placed before 12:00 PM Eastern Time (ET) on a business day begin processing that same day. Orders placed after 12:00 PM ET, on weekends, or on federal holidays begin processing the next business day.
Handling Time
All orders require 1–2 business days of handling time after the order cut-off for quality check and packaging before they ship.
Estimated Delivery by Shipping Method
Total estimated delivery time = handling time + shipping time, counted from the day the order is placed.
| Service | Handling | Shipping | Total Delivery | Price |
|---|---|---|---|---|
| Standard Shipping USPS / UPS / FedEx |
1–2 business days | 5–10 business days | 6–12 business days | $6.99 FREE on orders $75+ |
| Express Shipping UPS / FedEx |
1–2 business days | 2–4 business days | 3–6 business days | $12.99 |
| Overnight Shipping FedEx Priority |
1–2 business days | 1–2 business days | 2–4 business days | $24.99 |
Business days are Monday–Friday, excluding federal holidays.
Tax Policy
We do not charge sales tax. You pay 0% sales tax ($0.00) on every order, shown clearly at checkout before you submit payment.
Order Tracking
Once your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking information to update. You can also check status any time on our Track Order page.
Alaska & Hawaii
We ship Standard service to Alaska and Hawaii for a flat surcharge of $12.99 in place of the regular Standard rate; the free shipping threshold does not apply. Express and Overnight are not available for these destinations. Delivery typically takes 7–14 business days from dispatch.
Address Accuracy
Please double-check your shipping address before completing your order. Pepper & Moss is not responsible for orders shipped to an incorrect address entered at checkout. If you notice an error, contact us immediately at support@pepperandmoss.us and we will do our best to help if the order has not yet shipped.
Damaged or Lost Packages
If your package arrives damaged or is reported lost by the carrier, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and send a replacement at no additional charge.
Questions?
For shipping questions, email us at support@pepperandmoss.us or visit our Contact page.