Return & Refund Policy

Do You Accept Returns?

Yes. Pepper & Moss accepts returns and issues refunds. You may return most items within 30 days of the delivery date for a refund to your original payment method. Exchanges are handled as a return plus a new order. Full conditions are below.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Returned within 30 days of the delivery date
• Unworn and unwashed, in original condition
• With all original tags still attached
• Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked "Final Sale" at the time of purchase
• Items returned after 30 days of delivery
• Items that arrive back worn, washed, or without original tags

Restocking Fee

How to Initiate a Return

1. Contact us with your order number and the reason for return
2. We will send you a Return Merchandise Authorization (RMA) number, a prepaid return label, and the U.S. return address within 1-2 business days
3. Pack the item securely and write the RMA number on the outside of the package
4. Ship the item back using the prepaid label
5. Once received and inspected, we process your refund within 5-10 business days

Returns are accepted by mail only; we do not have a retail counter for walk-in returns.

Return Shipping Costs

Return shipping is a flat $6.99, deducted from your refund, and the prepaid label comes by email once your RMA is approved. If the item is defective or we shipped the wrong product, the label is free and the full item price is refunded.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return. Depending on your bank, it may take an additional 3-5 business days to appear on your statement.

Exchanges

Want a different size or color? Start a return for the original item and place a new order for the size or color you'd like - this is the fastest way to get the right fit, since we cannot guarantee stock will be held during an exchange review.

Defective or Wrong Items

If you received a defective item or we sent the wrong product, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, including a free return label if the original item needs to come back to us.

Cancelling or Changing an Order

Contact us as soon as possible after ordering. We can usually cancel or adjust an order before it enters handling - generally within a couple of hours of placement. After that, please use the return process above.

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